Product Related Q&A
Do you use eggs in any of your products?
No, we stand proud as an egg-free bakery. We ensure our delectable baked goods are both 100% Vegetarian and Vegan, without a hint of eggs in any of our products.
Does your bakery offer vegan products?
Indeed, we are proud to serve as Bangalore's only 100% Vegan Bakery. We firmly maintain a no-animal product policy, which means we steer clear of Dairy, Eggs, and Honey. Our stringent measures eliminate any risk of cross-contamination as we do not permit any animal products within our Bakery.
What milk substitutes do you use in your baking?
In the place of traditional dairy, we utilize a variety of plant-based alternatives. Our selection varies from Soy Milk, Almond Milk, Cashew Milk, to Coconut Milk, each lending their unique flavors to the item ordered.
What variety of products do you offer?
We pride ourselves on our extensive range of dietary-friendly delights, featuring Gluten-free, Sugar-free, and Gluten & Sugar-free cakes and desserts.
What kind of flour do you utilize for gluten-free baking?
Our secret to extraordinary gluten-free bakes lies in our unique blend of Brown Rice flour, Amaranth, and Lentil flour.
What do you use in place of sugar in your Refined Sugar free baking?
Our sugar-free offerings are sweetened naturally using high-quality dates and organic jaggery.
Do you provide cakes suitable for diabetics?
Absolutely! Our Refined Sugar-free bakes can be customized to suit the needs of our diabetic customers. For these specific cakes, we solely use dates and omit jaggery. Do let us know your requirements when placing your order so we can take special care.
Can you bake using whole wheat flour?
Certainly! We're more than happy to create our delightful Cakes and Cupcakes with whole wheat flour at no extra charge. Just let us know when you place your order.
Do you accommodate orders for individuals with nut allergies?
Yes, indeed! With our experience in catering to child care centers and schools, we offer an extensive nut-free menu. Please share your allergy requirements when ordering, and we will ensure your order is handled with utmost care.
How sweet are your cakes?
Our cakes are crafted without the use of any sugar syrup, save for our Tiramisu, which is delicately soaked in coffee syrup.
Chocolate Ganache Cakes: Our ganache is unsweetened, relying solely on the natural sweetness of the chocolate.
Whipped Cream Cakes: These use mildly sweetened soy cream.
Buttercream Cakes: For those with a sweet tooth, our buttercream cakes offer a sweet delight, as the icing is purely a mix of butter and sugar.
Some customised cakes may have non-edible products like dowels, tooth-picks, thermacol balls, flower wires etc. These are purely to hold the decorations in place for transportation and to avoid damages. These are not to be consumed.
Is every element in your cake edible?
While our cakes and cupcakes are delectable, they may contain inedible supports like dowels, toothpicks, wooden skewers, and food-grade wire. These elements are necessary to maintain the décor in place during transportation, especially for cakes featuring standing figurines, fondant flowers, toppers, and tiered structures.
How big are your cakes?
The majority of our cakes, including custom designs, have a 6" diameter, up to 2 kg, depending on the design. Our standard 1/2 kg, 1 kg, and 1.5 kg cakes are all 6" in diameter. We favor tall cakes for their elegant appearance.
Delivery & Pickup Related Q&A
Do you provide delivery services throughout Bangalore?
Yes, we extend delivery services across Bangalore (35KM's radius of koramangala), with our dedicated in-house team ensuring your cakes and desserts reach you with the utmost quality and safety. We avoid using Dunzo, Swiggy Go, or any third-party delivery partners to guarantee the quality unless absolutely necessary.
Do you charge delivery?
- All orders above Rs999 are delivered FREE across Bangalore.
- All orders within 5 KM's of Koramangala are delivered FREE. No minimum order value.
- All orders below Rs999 and over 5KM's distance, we charge Rs13 per KM. Don't worry, if your order value falles in this category, the delivery will be calculated as per your postoce at the checkout.
What are your delivery timings?
Our delivery services run seven days a week between 12-9 pm. You may choose from three delivery slots: 12-3 pm, 3-6 pm, and 6-9 pm during checkout.
Can orders be picked up directly from the bakery?
Absolutely! You may pre-order on our website www.cravebyleena.com or directly contact us at 9900178678. Choose your pickup time slot at checkout. We generally prepare most of our cakes and desserts for pickup within two hours of the order. Alternatively, you may arrange Dunzo or Swiggy for pickup, although we advise against it due to their handling practices.
Order Related Q&A
Do you accommodate same-day orders?
Yes, we accept orders placed on the website before 2 pm for same-day delivery. If you like to order past 8 am cut-off and still get it on the same day, simply call us on 9900178678 and we will process your order.
Do you accept advance orders?
Certainly! Feel free to place orders months in advance either via our website or for custom/theme cakes, you can call or WhatsApp us at 9900178678.
How can I place an order?
You can easily place your order through our website, www.cravebyleena.com. For any assistance or to order custom/theme cakes, please reach out to us at 9900178678 via call or WhatsApp. We're always here to help and take your order offline.
Can i order from outside India?
Absolutely. We get orders on our website from all across the world to be delivered to freinds and family in Bangalore. Simply use your email or phone number to login and leave the local delivery number at the checkout so we can contact the person during the time of delivery if required.
Payments Related Q&A
Do you accept online payments?
Yes, we do. We accept all forms of online payments such as Credit/Debit Cards, Net Banking, Paytm, Google Pay, and UPI payments on the website. While we discourage Cash on Delivery, we may accommodate this payment method upon prior request.
How do I make the payment from outside India?
We accept all types of International credit cards. You can simply use any CC or paypal payment methiod at the checkout. You may also reach out to us on +91 9900178678 if you have any queries.
How safe is online payment?
We use the largest and teh most trusted payment gateway, Razorpay on our website. It's 100% safe and secured.
Cancellation & Return Related Q&A
How can I cancel my order?
Yes, cancellations will be considered if made prior to 24 hours to the date of delivery. SImply call us on 9900178678.
How to get refund upon cancellation?
We process refund into the same account from which the payment was made.
Do you accept returns?
Due to the nature of the product, we do not offer returns. However, we will be glad to replace any item that has been damaged due to errors from our side or if they are damaged during deliveries done by our staff.